Refund policy

Hunkerin Stool Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kaseyf@hunkerinstool.com. Please note that returns will need to be sent to the following address: Hunkerin Stool LLC, 459 Loader Drive Pleasant Grove, Utah 84062, United States

Once your return is accepted, we will send instructions for return and once your package is received we will refund you the cost of the item you purchased. Items sent back to us without first requesting a return will not be accepted.

We do not pay for return product shipping. We will provide you the shipping options once we accept your return.

You can contact us for any return questions at kaseyf@hunkerinstool.com.

Hunkerin Stool reserves the right to refuse a return, exchange, or refund if the returned product does not meet the requirements of this Return Policy. This may include, but is not limited to, products that are returned used, damaged, altered, excessively worn, missing parts or original components, improperly packaged, or otherwise returned in a condition different from when they were received.

Returns that do not meet our return requirements may be subject to a partial refund, restocking fee, or denial of a refund, at our reasonable discretion. Refund amounts may be reduced to account for damage, missing components, diminished product value, or costs incurred as a result of the condition in which the product was returned.

Hunkerin Stool also reserves the right to deny returns or refunds in cases of suspected return-policy abuse, fraud, or repeated misuse of our return process.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Cushion Return Policy

For health and hygiene reasons, Hunkerin Stool cushions are final sale once opened. 

If the cushion packaging has been opened or has been used, we are unable to accept returns or exchanges. 

Please inspect the product carefully upon arrival and contact us immediately if your item arrives damaged or defective. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kaseyf@hunkerinstool.com.